Digital Concierge apps from Clientry Concierge enable digital communications in a group that has common interests or a common bond. That is quite high level from a solutions standpoint so we narrowed it down a bit. We have focused in four markets; hotels, hospitals, sports arenas and property management (companies that manage either office or residential complexes). By focusing in these three markets we have been able to provide our customers with ‘’off the shelf” so to speak, mobile concierge apps at a fraction of the usual cost of building and deploying a mobile application.
EVERYTHING IS GOING MOBILE BECAUSE ITS PERSONAL
The Smartphone is an individual’s device. It is not shared like a computer or watched in a group—it is a person’s hand, pocket or purse. After keys and maybe a wallet, people make sure they have their Smartphone with them when leaving home. I say maybe a wallet because a large number of people use their phone to pay for things so a wallet is not so important anymore. The point I am making is that a Smartphone is personal which requires marketers to look carefully at the best ways to interact with untethered clients. Yes, digital concierge apps are as much as a marketing tool as a client services tool.
DIGITAL CONCIERGE APPS PROVIDE A CALL-TO-ACTION CAPABILITY
It is quite likely that all of your clients have a Smartphone today—it is always on and always with them. Let’s take an example of an office building complex that has an onsite fitness center. The fitness center provides classes throughout the day but every so often they have to cancel a class. How do you notify the members that the class has been cancelled especially when it is an open class? The answer is you probably tell them when they show up—very poor client service don’t you think? With a digital concierge app from Clientry Concierge you can send out a broadcast message to everyone in the office complex that the class has been cancelled—now that is great client service! There are a multitude of call-to-action capabilities already designed into our apps. Turn on the ones that make most sense to your clients.
A HAPPY CLIENT CAN SAVE YOUR STAFF PRECIOUS TIME
When you’re trying to provide excellent service to your clients it is often not the big things but the small things that lead to client dissatisfaction. Big things are treated with high priority—small things get put on the to do list. Your client may not agree with how you prioritize the to do list. The solution is to automate (via a digital concierge app) those things that can be handled more efficiently through technology.
We look at it this way. Our customers are happy because:
- We reduced our customer’s workload and lower the number of complaints that they get.
- Our customers are not bothered anymore by small issues that become big issues when not dealt with quickly.
- Our customers’ clients can do things and ask for things much faster and more conveniently than before.
- Our customers’ clients think more highly of the organization because they made their life easier.
How is that for a great solution?
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